In order to provide better after-sales service, we have opened a technical support work order system, which allows you and your colleagues to create work orders for problems encountered during the use of JAMF products, to know the status of the work orders and to get the solutions to the problems.
Below are some common questions and answers about our work order system:
1. How do I create a work order?
You can send an email with your problem to:
help@solutionkeys.com
We will review and respond in a timely manner.
2. Where can I see submitted work orders?
After you create your first work order, we will send you an invitation to register for the Work Order Portal, so you can log in to view it.
3. Can I view technical work orders sent by my colleagues?
Yes, you can. Both you and your colleague can see each other’s work orders, which allows you to be inspired by the technical issues that your colleague has submitted.
4. Can I make a satisfaction rating?
Yes, after each work order is completed and closed, you will receive a closure notification and you can click on the satisfaction option in the email.
5. Can I provide a report if my leader wants to see how support has been over the past year?
Yes, we can export a report for your reference.
6. What other services can I get from the work order system?
We will improve the knowledge base module of the work order system in the future, from which you can get the function introduction, knowledge points, operation guide and other valuable resources.
Our service time: Weekdays 8:30 – 17:30
Our Response Time: Respond according to your service level. Standard service is to respond no later than the next business day.
If you have any other questions, please email us at jamf@solutionkeys.com and we will get back to you promptly.
We look forward to providing you with better service and value in our new workflow. Thank you!